Maintenance Supervisor

Job ID: 18861 

Benefits Offering
RailWorks is committed to helping our employees live better lives.  We offer comprehensive benefits packages to eligible employees, including competitive pay, medical, dental and vision coverage, 401(k) with company match, and additional performance incentives.

Pay Range: $70000 - $95000 / year

Position Summary
Supervises field service personnel who perform on-site support and technical assistance with various heavy railroad equipment.

Primary/Essential Responsibilities and Duties
•    Oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime.
•    Researches and answers difficult customer questions about product features or issues and recommends appropriate upgrades.
•    Implements methods, guidelines, and policies to facilitate efficient service delivery.
•    Acts as a source of guidance to assist with complex services or issues.
•    Trains field service representatives to perform routine services and effectively handle customer complaints.
•    Keeps records of material and equipment usage and problems encountered. 
•    Performs equipment safety, maintenance, and brake checks. 
•    Fill out daily inspection report and turn into management on a daily basis. 
•    Complete job briefs throughout the day as necessary with other employees in/around machine and work area. 
•    Repairs and maintains equipment (including daily greasing), making emergency adjustments as necessary.

Required Skills and Qualifications 
•    A minimum of 5 years recent related operations experience in a heavy construction and/or railroad environment
•    Effective interpersonal and customer service skills
•    Strong verbal and written communication skills
•    Strong problem-solving skills
•    Ability to multi-task, prioritize and work to deadlines
•    Knowledge of and ability to adhere to safety requirements and procedures  
•    Ability to read and understand construction specifications.  
•    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  

Physical Requirements and Working Conditions
•    Works at construction sites  
•    Uses hands to handle and control materials, tools and vehicle controls  
•    Uses close vision, distance vision, color vision, peripheral vision and depth perception  
•    Moves or lifts heavy equipment and objects up to 50 pounds  
•    Uses eye-hand-foot coordination  
•    Exposed to moving mechanical parts  
•    Exposed to harsh weather conditions including very hot and very cold weather
•    Exposed to loud noise. 

This job description is not intended to represent a complete, comprehensive list of all duties and responsibilities that may be required in this position.  There may be unplanned activities and other duties as assigned. 

RailWorks is North America’s leading track and transit system experts for over 100 years and with 45 offices across the U.S. and Canada.  We take on challenging projects every day and our success rely on a collaborative and open-minded work environment that encourages teamwork, positivity, and ingenuity.  We are committed to creating a culture of trust, respect, and acceptance.  RailWorks also offers opportunities to grow your career, develop your skills and pursue success.
 

RailWorks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment with RailWorks without regard to an individual’s sex, race, religion, creed, color, national origin, sexual orientation, gender identity, marital status, age, disability, veteran status or other legally protected characteristics.