Service Writer

Job ID: 19231 

Benefits Offering
RailWorks is committed to helping our employees live better lives.  We offer comprehensive benefits packages to eligible employees, including competitive pay, medical, dental and vision coverage, 401(k) with company match, and additional performance incentives. 

 
Pay Range: $65000 - 75000 / year 
 

Position Summary
Reporting to the Maintenance Manager, the Service Writer is accountable for the maintenance and repair of the construction equipment and on the road fleet assets in the organization. Oversees and coordinates all maintenance activities during the sourcing, scheduling, work order creation, completion tracking, and warranty close-out phases of fleet maintenance. Supports project teams fleet repair needs with the aim of achieving operational excellence, quality, and financial performance. 
 

Primary/Essential Responsibilities and Duties 
•    Coordinating transactions between the company and the vendor
•    Explaining terminology and the nature of work completed to customer.
•    Tracking repairs
•    Scheduling 
•    Performing cost and time estimates for transactions 
•    Assisting vendors in analyzing the nature of vehicle issues
•    Contacting internal customers in the case of additional work to relay the details and extra costs
•    Entering details of repair jobs on the company's network 
•    Releasing repaired equipment to the customers and explaining the work done and costs accrued to ensure customer satisfaction and repeat business.
•    Opening and closing work orders, completing quotes
•    Other duties as assigned.
 

Required Skills and Qualifications  
•    High school diploma.
•    Internal customer service skills, working with employees to schedule repairs
•    A minimum of five (5) years of which have been involved in the automotive repair industry.
•    Thorough knowledge of automotive technology, scheduling, and repair methods.
•    Ability to manage multiple priorities and meet deadlines.
•    Strong problem-solving skills.
•    Attention to detail
•    Strong verbal and written communication skills.
•    Ability to clearly and effectively present data.
•    Proficiency utilizing common business and construction applications such as Microsoft Office products, and JD Edwards software.
 

Physical Requirements and Working Conditions
•    Works indoors and outdoors at maintenance facilities.
•    Frequently sits, stands, walks, reads, writes, and uses a computer keyboard.
•    Standing, speaking for relatively long periods of time.
 

This job description is not intended to represent a complete, comprehensive list of all duties and responsibilities that may be required in this position.  There may be unplanned activities and other duties as assigned. 

RailWorks is North America’s leading track and transit system experts for over 100 years and with 45 offices across the U.S. and Canada.  We take on challenging projects every day and our success rely on a collaborative and open-minded work environment that encourages teamwork, positivity, and ingenuity.  We are committed to creating a culture of trust, respect, and acceptance.  RailWorks also offers opportunities to grow your career, develop your skills and pursue success.  

RailWorks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment with RailWorks without regard to an individual’s sex, race, religion, creed, color, national origin, sexual orientation, gender identity, marital status, age, disability, veteran status or other legally protected characteristics.