Parts Service Advisor

Date: Jul 11, 2024

Location: Guelph, ON, CA

Company: RailWorks

Job ID: 18024

Position Summary


The purpose of the role of the Parts Advisor is to provide technical support in the procurement and supply of parts, components, materials and consumables to keep the equipment repairs ongoing.  Working with preferred vendors, tracking parts for arrival, storing parts and ensuring the prompt return of damaged and incorrect parts.


Key Responsibilities and Duties

  • Responsible for ordering parts, confirming orders and monitoring delivery times
  • Receive all shop related items, label and distribute immediately upon receipt or store in an organized manner until the assigned job is ready for the part
  • Track any incomplete order status (outstanding orders and back orders) and follow up as necessary
  • Inspect all parts for damage, quality and accuracy upon arrival
  • Return and re-order any damaged or incorrect parts
  • Pickup parts at vendors as requested
  • Track and monitor any parts related vendor returns including warranty items.
  • Look for supplying alternatives (new and used parts)
  • Assist shop with any parts related research
  • Other duties as assigned


Required Skills and Qualifications

  • Completion of post-secondary education
  • Prior parts experience a plus
  • Prior clerical or warehouse experience preferred
  • Prior Heavy Equipment shop experience preferred
  • Strong computer skills, and aptitude to learn new programs
  • Exceptional communication skills, oral and written
  • Ability to read and understand the basics of repair instructions, and work orders
  • Outstanding organizational and multi-tasking skills; adapts easily to a fast-paced environment
  • Personable, friendly demeanor with a solid customer service approach
  • Must be able to work consistently between a climate controlled professional office and shop environment
  • Requires long periods of sitting or standing depending on daily workflow
  • Requires the use of standard office equipment (i.e computer, copier, scanner, etc)
  • May require moderate standing, walking, bending or stooping
  • May require lifting of up to 50lbs

What We Offer

  • Salary Range: $45000- $55000
  • Company events
  • Health & Dental Benefits
  • Employee Assistance Program
  • Employer RRSP match
  • Competitive Time Off Policy
  • Flex Work (Possibility) - Hybrid position



Why Join Us?

We are a passionate and goal-oriented rail contractor that always strives to deliver the best results. We believe in our team and are looking for more passionate people who are eager to learn and grow in the industry to join our team.  


PNR RailWorks is committed to providing equal employment opportunities to all individuals regardless of their race, gender, religion, national origin, age, disability, or any other legally protected status. We offer a workplace where respect, diversity, and inclusion are essential to our culture and success.


This job description is not intended to represent a complete, comprehensive list of all duties and responsibilities that may be required in this position. 


All qualified applicants will receive consideration for employment with PNR RailWorks without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by law.

PNR RailWorks Inc. is committed to fostering an equitable, accessible, and inclusive workplace. As such, PNR RailWorks Inc. will ensure reasonable accommodations for candidates with disabilities throughout the hiring process, including the interview. If selected for an interview, requests for accommodation can be confidentially made to a member of the recruitment team who will arrange in advance for reasonable and appropriate accommodation for fair and equitable assessment throughout the process.

All successful applicants must be in compliance with PNR RailWorks Inc. Mandatory COVID Vaccination Policy, which will be provided prior to hire.